We live in a 24/7 "pressure cooker" society, so it isn't a surprise that there are times when it is necessary to deal with the undesirable task of defusing difficult people in the workplace. However, incorrectly dealing with a difficult person can escalate their behavior to aggressive or rage-filled. At the very least, it can be counterproductive; even worse, it can lead to violence.
We can train your organization to identify the warning signs and proper methods to keep undesirable behavior at work in check with our Defusing Difficult People Training. Below is a sample of what your organization will learn:
- The importance of tactical empathy
- The stages of aggression
- Physical & verbal indicators
- How to be responsive and not reactive
Contact us today and speak with one of our training specialists to schedule your training today!