Handling the Difficult Person
Objective:
The participant will learn how to keep a conversation productive
by determining what path their communication is taking and whether
it is productive or not; and to predict what type of response they
will receive when they ask a question or make a statement.
Process:
- Identify the different personality traits we communicate from
- Work as groups to determine the indicators of the communication traits
- Understand how to interact effectively by identifying types of transactions
- Learn about strokes
- Practice skills
Outcome:
The participant will be able to quickly identify what communication
trait they are communicating from as well as others. Using this
information, they will be able to direct the communication flow to
produce more effective dialog and get results needed.
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